Contact us
This is the perfect place for you if you are wanting to enquire for anything specific! Please tell us how we can help make your event or special day that little bit more special.
When completing the form, please include as much detail as possible about your requirements — such as preferred colour schemes for cookie decoration, any writing you’d like included, and any symbols or logos you’d like us to use. Don’t forget to let us know the date the order is required for, so we can check availability.
Once we receive your request, our team will review the details and aim to get back to you within 72 hours with an invoice and order confirmation. We look forward to creating something truly special for you.
“Beautiful presentation! Every biscuit was perfection.” - Kirsty
“Absolute show stoppers. Guests loved them.” - Cheryl
“These biscuits were not just beautiful they were delicious too!!”- Nadia
“The biscuits looked great and tasted fabulous!” - Beth
4.9 Star Etsy Rating (1.3k reviews)
Lotties Bakery Privacy Policy – Last Updated April 2026
This Privacy Policy will help you understand how and when Lotties Bakery collects, uses, and shares information when you purchase an item from this site or contact me using the contact methods provided.
This Privacy Policy does not apply to the practices of third parties, including Social Media, our hosting platform Square Space or any third party services you access through this website. You can reference the privacy policies for Facebook, Instagram and Square Space on their respective websites; if you need helping to locate this, please contact me.
We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise to frequently visit this page which will show the date it was last updated.
1.Personal Information
To fulfil your order, you must provide me with personal information (which in doing so you authorise Lotties Bakery to see), such as your name, email address, postal/billing address, payment information, and the details of the product that you’re ordering in addition to any personalisation you have opted for.
2. Why I Collect your Data and How I Use It.
Lotties Bakery collects your data for several reasons
To fulfill your order
To provide customer support if you contact me regarding our services/your order
To resolve disputes
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
Your data is only used for this when you have provided your affirmative consent, which is done when you contact me or place an order from Lotties Bakery. You may revoke your consent at any time.
Lotties Bakery may also use your data for the purpose of my legitimate interests, if those interests are not overridden by your rights or interests, such as to improve our services and products.
3. Information Sharing and Disclosure
The personal information provided to Lotties Bakery is important to its business. I share your personal information for very limited reasons and in certain circumstances, as follows:
With third parties needed to perform functions and provide services to my business, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary for them to perform their services. You can read your shipping providers Privacy Policy on their respective website; if you need helping to locate this, please contact me.
To comply with laws. I may collect, use, retain, and share your information if it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my terms and policies; (c) prevent, investigate, and address fraud, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
Lotties Bakery retains your personal information only for as long as necessary to provide you with my services and as additionally described in my Privacy Policy. I may also be required to retain your information to comply with my legal obligations. I generally keep your data for the following time period: 7 years. This is a legal requirement by the UK HMRC. This information is kept safely and where appropriate information retained in a paper form (post office receipts) is kept in a locked storage box.
5. Cookies
This website uses cookies, which are small files or pieces of text that download to a device when a visitor accesses a website or app, and similar technologies. You can read more information about the cookies Squarespace drops on your device on their website.
These necessary and required cookies are always used and allow Squarespace, our hosting platform, to securely host this website.
These cookies are only used on this website when you acknowledge our cookie banner. Some cookies are essential to use this website however you are able to reject any non-essential cookies from the cookie banner.
How to Contact Me
For purposes of EU data protection law, I, Charlotte Lane, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lottiesbakery21@hotmail.com.
Accessibility Statement
This website is run by Square Space. If you find any problems accessing the information on this website, or require information to be provided in a different format, please contact lottiesbakery21@hotmail.com for help.
Returns / Cancellation Policy
Lotties Bakery does not accept returns or refunds on perishable or personalised items. If your order arrives damaged, or not as described, please reach out to lottiesbakery21@hotmail.com within a reasonable time frame with photos of the product received.
For any non-perishable items returns are accepted at the cost of the customer. Please reach out to lottiesbakery21@hotmail.com to confirm your return.